Chief of Staff

Full-time | Remote

About Open Measures

Open Measures is the leading open source social media intelligence platform. We exist to help researchers analyze and monitor the spread of information on unmoderated corners of the internet. We democratize tools to identify online extremism and defend against offline harm. 

About the role

We are looking for a creative, resourceful, and strategic Chief of Staff to join our team on a full time basis. As a foundational hire, you will have the opportunity to build your own processes and write the rulebook for how customer success, support, marketing, and revenue operations will work at our mission-driven social enterprise built to contextualize online and offline harms. We value democracy in the workplace and a successful candidate is one that is willing to ask tough questions, take pride and ownership in their work, and be a team player. 

Responsibilities

Operations

• Partner with the executive team to define strategic goals and ensure alignment across a growing team.
• Drive the execution of high-priority initiatives and ensure progress toward key milestones.
• Identify and address operational bottlenecks, implementing solutions to improve organizational workflows.
• Challenge existing processes to turn them on their head and improve where necessary

Customer Engagement

• Act as a trusted advisor to key enterprise accounts, ensuring they derive maximum value from our products and services.
• Design the customer journey, from onboarding through renewal, driving adoption, and surfacing upsell opportunities.
• Build a community for our users where they can share industry tips, knowledge, and platform best practices.
• Develop case studies, testimonials, and customer success stories.

• Develop and execute initiatives to reduce churn and increase retention rates.
• Partner with Operations and Research to identify organic opportunities.

Revenue Strategy

• Optimize external partnerships for organic and inorganic growth.
• Collaborate with the CEO to identify opportunities and fit our solutions to current and prospective customers’ pain points.

Marketing

• Develop, implement, and iterate top of funnel strategies to feed the sales pipeline.
• Research and occasionally attend industry conferences to promote the company and engage with the social media intelligence industry.

Qualifications

• Must be a creative problem solver.
• 7+ years of experience in operations, customer success, account management, or a related role.
• Proven experience as a Threat Intelligence Analyst, OSINT Researcher, or similar role is a plus.
• Proficiency in English is required.
• Proficiency in Spanish, Russian, Mandarin, French, Hebrew, or Arabic is a plus.

Compensation

• $115,000-$175,000 OTE including a mix of base pay and commission
• Generous equity package
• Healthcare stipend
• Unlimited PTO with an encouraged minimum
• 401(k) with company match

Interested?

Please submit your resume and two writing samples to [email protected]. Include “Chief of Staff” in the subject line. Applications will be accepted on a rolling basis.

Open Measures is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all workers.